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Case Study Document Automation at PwC

Name: PricewaterhouseCoopers 
Website: www.pwc.com
Industry: Assurance, Advisory, Tax
Size: 276 000 professionals
Offices: 157 countries

 

 

 

Case Study: Document Automation at PwC

Key Improvements

Newly Automated Territories

Newly Automated Templates

Minutes Saved Per Document

Active Users

Background

 

Globally, PricewaterhouseCoopers, one of the Big Four accounting firms ranks as one of the two largest professional services networks in the world, PwC firms provided services to 85% of the Global Fortune 500 companies.

PwC CEE (PricewaterhouseCoopers Central and Eastern Europe) implemented Legito for its own operations in addition to other regions in the PwC network.

PwC is organized into the following four service lines:

  • Audit & Assurance
  • Advisory
  • Tax
  • Technology

“We implemented Legito in 31 countries because of its unique document automation editor, ability to insert calculations, and wide options for data import.”

Challenges

  • High level of standardization of documents content required prior automation.
  • Many stakeholders define automated document content.
  • Regulated services demand strict confidentiality and document security requirements.
  • International organization operating in multiple languages.

 

 

  • Operating Units generally work independently of one another.
  • Changes to laws and regulations require regular document updates; essential that all employees use up-to-date document versions.
  • Detailed governance and reporting on templates is a necessity for C-Level management.

Challenges

  • High level of standardization of documents content required prior automation.
  • Many stakeholders involved in defining automated document content.
  • Regulated services demand strict confidentiality and document security requirements.
  • International organization operating in multiple languages.
  • Operating Units generally work independently of one another.
  • Changes to laws and regulations require regular document updates; essential that all employees use the current document versions.
  • Detailed governance and reporting over templates used is a necessity for C-Level management to successfully lead an organization of this size.

Pilot Project and Evaluation

  • Six-month pilot project.
  • Extremely complex document for a few use-cases with the goals of performing a deep test of the system’s capabilities.
  • Legito cooperated with a single PwC trained Power User without an IT background from the target department.
  • The Power User was a fully dedicated resource tasked with testing the system’s full capabilities.
  • Regular meetings were held between Legito, the Power User, and project stakeholders to share feedback.

Assembling Implementation Team

Once the pilot was completed, and Legito software was determined to have met all requirements, PwC began assembling an internal team to identify potential use-cases, define implementation parameters (automation of documents and processes), and encourage adoption by thousands of employee-users across dozens of offices.

PwC’s internal Legito team consisted of:

  • A project leader
  • A product owner (Power User)
  • Two (2) specialists to consult on Legito’s capabilities and identify possible use-cases (Power Users)
  • Three (3) document and process automation specialists (Power Users)
  • Two (2) IT specialists (part-time) to lead the integration of Legito within the PwC IT environment

Scaling Within the Organization

 

Within 24 months, the above-mentioned internal team was able to:

  • Fully Automate over fifty (50) document templates, including contracts, in multiple languages as well as dual-language versions.
  • Onboard over 2,500 active users in over thirty (30) countries.
  • Replace the previous system and automate legacy documents.
  • Train additional internal Power Users in several countries. 

User Onboarding and Replacing the Legacy Solution

 

  • Workshops were held with key stakeholders to obtain their commitment and support towards automation.
  • A customized guided tour created within the user interface was sufficient for users to join and start using the platform.
  • Feedback sessions were organized to respond to users’ initial experiences and provide additional guidance.

Automation of Complex Financial Statement Notes

A Financial Statement is a complex document consisting of tables filled with financial data and corresponding text. Automation helps to shorten preparation time and guarantee consistency across the documents.

The template uses the following Legito features:

  • Data Import of financial data from excel sheets
  • Automated calculation controls using Legito’s Warning feature
  • Bundling of 3 sub-templates / forms
  • Hundreds of conditioned clauses, table rows and columns, and other Legito Elements

Workflow Automation

 

  • Anticipated workflow and collaboration options (sharing, negotiation, etc.) requiring clear communication to users that documents would be drafted only in Legito to leverage all of the collaborative tools.
  • Enhanced workflow functionality will be used to streamline document review and approvals across the organization.

Integrations and Data intelligence

 

  • Integration between PWC’s native user management system (SSO) and Legito user permissions using API.
  • Real-time data push to Microsoft PowerBI for custom reports showing template usage stats.

Results

  • More than 50 automated templates.
  • 53 automated offices and over 30 automated territories.
  • Estimated savings of 1.5 hours per document.
  • 900 documents generated per month in the CEE region alone.
  • Improvement of user experience during the document preparation phase, as well as for document reviewers, which created a higher document quality.
  • Implementation of the Legito platform spurred further efforts in document standardization and automation across PwC CEE.

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