Select Page

Search Knowledge Base by Keyword

Workflow Flows

Flows connect Workflow Stages, providing direction to processes.

A Flow is automatically created between a new Stage and the Stage from which it was generated, though it is possible to connect either end of a Flow to any Stage by clicking and dragging that end to the desired Stage to reshape the process.

Any number of new Flows may be drawn from any Stage or Approval by clicking on the edge of either and dragging away. Flows may be drawn from, or directed to a Stage, but Flows cannot be directed to an Approval. Only one Flow with an Approval and one Flow without an Approval can be created in the same direction between the same stages.

Clicking on a Flow will:

  • cause two dots to appear, which, solely for optimizing the Workflow visually, make it possible to modify the curve of the Flow by clicking and dragging either of the dots;
  • change the right menu to allow users to Add an Approval, and to delete the Flow from the Canvas.

If drawn from an Approval, a Flow will provide options on whether it should be included in the overall Workflow based on a granted (green Flow) or rejected (red Flow) Approval. It is mandatory for each Approval to have at least one granted Approval (green) Flow mandatory for Approval.

To control the activation of a Flow, certain criteria can be applied to a Stage that must be met prior to a document being able to move from one Stage to the next.  An example of this could be that a document may not move to the next Stage until after it was electronically signed.

Placing event-based restrictions help guarantee that your documents are routed correctly.

There are two ways in which a Flow may be triggered, allowing a Document / Document Record to move through a Workflow. Automatically and Manually.

Rules for Manual Activation of Flows

Except for (green and red) Flows from Approvals, it’s possible to manually activate a Flow between two Stages (moving a document to a new Stage within its Workflow) anytime if such manual activation of a Flow is not limited by any of the following events:

  • Signing in process
  • Document was signed
  • Signing canceled

Triggers for Automatic Activation of Flows

Except for (green and red) Flows from Approvals, Flows can only be manually activated if one of the following events is used to automatically trigger the Flow:

  • Signing in process
  • Document was signed
  • Signing canceled

The above-mentioned automatic trigger types may not be used more than once in any Flows drawn from the same Stage. It is possible to set additional events that will automatically activate a Flow; which can cause the Document’s Stage to be changed based on the first of those set events.

The “Allow manual activation” check-box will appear if at least one event is chosen to power an automatic activation. Ticking the checkbox permits manual activation of the Flow (moving a document from one stage to another manually). If the checkbox is not ticked, users cannot manually change a document’s Workflow Stage.


By default, green and red Flows drawn from an Approval are automatically activated, triggered by granting (green) or rejecting (red) Approval events. A document will automatically move to the next Stage in a Workflow based on the granting/rejecting of an Approval. An Approval may have only one green and one red automatically activated Flow.

Unticking the “Activate automatically when approved” check-box will change the automatically activated green Flow to manual activation. Now, if an Approval is granted, although the following Stage will be activated in a Workflow, it will have to be moved manually. There can be multiple manually activated green Flows from the same Approval.

Red (rejected) flows operate in the same manner when the “Activate automatically when rejected” check box is left unticked.

Events for manual and automatic activation of standard (grey) Flows are not applied for green and red Flows.

Green and red flows operate independently of one another, meaning one automatically activated green Flow and several manually activated red Flows may be drawn from the same Approval.