Select Page

Friendly Automation

Friendly Automation

Aug 17 · 1 min read
If you automate processes that interact with customers or your suppliers or your employees, how will it make them feel? Do you care?

There are some processes that benefit everybody if done well: your suppliers will love you if you automate your accounts payable process so that invoices get paid correctly and on time. Your employees expect a slick process for managing annual leave requests or processing expense claims. Your customers recognise that automation of routine tasks is both efficient and less vulnerable to error. Automate those processes first.

However, can you use automation in a process that inherently requires real human interaction without causing annoyance? Can you automate staff appraisals, contract negotiations, selection and recruitment, or customer account management? Probably not, if automation is about machine-processing the end-to-end interaction. You probably have personal experience to inform your views on how that makes you feel.

The key question becomes:

HOW MUCH OF A PROCESS CAN YOU AUTOMATE WITHOUT CAUSING UPSET?

The answer to that key question:

Instead of thinking about automating a process, think about what you can do to help the human who represents your organization. Can you release their energies to focus more on exercising human judgment and spare them from the effort (and distraction) of looking for information, juggling competing tasks and complying with internal rules? Use automation to give your staff superpowers. Use solutions to augment rather than automate. For tasks that carry regulatory or compliance burdens, use solutions to help staff do the right thing by default.

Legito is more often used to support processes that feature documents. We don’t need to impose standard documents because we can create tailored documents. If you have operating companies in multiple countries, you can localise the content. If you want people to provide information using a document, you can at least pre-populate the items already known to you. If your organisation has many document templates, you can help your staff select the correct version rather than rejecting their application because they used the wrong form.

Automation doesn’t have to be about imposing your standardised processes: it can enhance human interactions.

Friendly Automation

Aug 17 · 1 min read
If you automate processes that interact with customers or your suppliers or your employees, how will it make them feel? Do you care?

There are some processes that benefit everybody if done well: your suppliers will love you if you automate your accounts payable process so that invoices get paid correctly and on time. Your employees expect a slick process for managing annual leave requests or processing expense claims. Your customers recognise that automation of routine tasks is both efficient and less vulnerable to error. Automate those processes first.

However, can you use automation in a process that inherently requires real human interaction without causing annoyance? Can you automate staff appraisals, contract negotiations, selection and recruitment, or customer account management? Probably not, if automation is about machine-processing the end-to-end interaction. You probably have personal experience to inform your views on how that makes you feel. 

However, can you use automation in a process that inherently requires real human interaction without causing annoyance? Can you automate staff appraisals, contract negotiations, selection and recruitment, or customer account management? Probably not, if automation is about machine-processing the end-to-end interaction. You probably have personal experience to inform your views on how that makes you feel.

The key question becomes:

HOW MUCH OF A PROCESS CAN YOU AUTOMATE WITHOUT CAUSING UPSET?

The answer to that key question:

Instead of thinking about automating a process, think about what you can do to help the human who represents your organization. Can you release their energies to focus more on exercising human judgment and spare them from the effort (and distraction) of looking for information, juggling competing tasks and complying with internal rules? Use automation to give your staff superpowers. Use solutions to augment rather than automate. For tasks that carry regulatory or compliance burdens, use solutions to help staff do the right thing by default.

Legito is more often used to support processes that feature documents. We don’t need to impose standard documents because we can create tailored documents. If you have operating companies in multiple countries, you can localise the content. If you want people to provide information using a document, you can at least pre-populate the items already known to you. If your organisation has many document templates, you can help your staff select the correct version rather than rejecting their application because they used the wrong form.

Automation doesn’t have to be about imposing your standardised processes: it can enhance human interactions.

More Weekly Articles

Start Automating Now

No code / Low code – what’s the fuss about?

No code / Low code – what’s the fuss about?

Aug 3 · 1 min read

Some automation software still requires you to use code (or a code-like script) to build a solution that can be deployed in an organisation. The scripts can look a lot like programming language, which can be a problem. It deters business users and subject matter experts from picking up the software and running with it.

If automation needs scripts, most organisations will default to seeking help from a developer. Developers are a scarce commodity, which means delay and cost. Developers don’t have the native understanding of what the solution should look like, which means someone has to brief them, and the solution isn’t built by someone with an intuitive grasp of desired results. And, you need a developer who knows the particular code. When the solution needs updating, repeat the experience. In short, code gets in the way.

Legito is a no-code solution. There is no script. You use drag-and-drop techniques to paint your requirements when you create documents and processes. To make it even easier, Legito makes intelligent guesses about what you are trying to achieve and makes suggestions to lead you through the process.

Why is this important?

No-code and low-code platforms make it easier for ‘citizen developers’ to build useful tools for their organisation without reaching out for resources from an IT team. They put the power of the features directly into the hands of people who know what they want to build, avoiding the time and ‘lost in translation’ issues of giving the work to a developer.

The advantages of no-code / low-code continue after the build phase of a project – it’s easier to tweak, maintain and evolve the solution in future.

Combined with the availability of free trials, no-code makes it easier for a business team to run a pilot project without the hassle of engaging help from scarce resources like IT professionals. It enables quick start projects. We want HR teams, procurement teams, finance teams – all enterprise teams – to feel they can adopt the same solution quickly and get results customised for their team.

Legito is a collection of tools, all designed to get work done with documents and business processes. As the number of features grows, a no-code approach allows us to put new features into the hands of users without them having to learn more complicated scripts or re-write old scripts to work with new features. No-code means one less distraction between you and your desired results.

Play with the solution. Try stuff out. Code has to be learnt, but Legito merely needs to be uncovered.

No code / Low code – what’s the fuss about?

Aug 3 · 1 min read

Some automation software still requires you to use code (or a code-like script) to build a solution that can be deployed in an organisation. The scripts can look a lot like programming language, which can be a problem. It deters business users and subject matter experts from picking up the software and running with it.

If automation needs scripts, most organisations will default to seeking help from a developer. Developers are a scarce commodity, which means delay and cost. Developers don’t have the native understanding of what the solution should look like, which means someone has to brief them, and the solution isn’t built by someone with an intuitive grasp of desired results. And, you need a developer who knows the particular code. When the solution needs updating, repeat the experience. In short, code gets in the way.

Legito is a no-code solution. There is no script. You use drag-and-drop techniques to paint your requirements when you create documents and processes. To make it even easier, Legito makes intelligent guesses about what you are trying to achieve and makes suggestions to lead you through the process.

Why is this important?

No-code and low-code platforms make it easier for ‘citizen developers’ to build useful tools for their organisation without reaching out for resources from an IT team. They put the power of the features directly into the hands of people who know what they want to build, avoiding the time and ‘lost in translation’ issues of giving the work to a developer.

The advantages of no-code / low-code continue after the build phase of a project – it’s easier to tweak, maintain and evolve the solution in future.

Combined with the availability of free trials, no-code makes it easier for a business team to run a pilot project without the hassle of engaging help from scarce resources like IT professionals. It enables quick start projects. We want HR teams, procurement teams, finance teams – all enterprise teams – to feel they can adopt the same solution quickly and get results customised for their team.

Legito is a collection of tools, all designed to get work done with documents and business processes. As the number of features grows, a no-code approach allows us to put new features into the hands of users without them having to learn more complicated scripts or re-write old scripts to work with new features. No-code means one less distraction between you and your desired results.

Play with the solution. Try stuff out. Code has to be learnt, but Legito merely needs to be uncovered.

More Weekly Articles

Start Automating Now