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Legito Legal Disruptors 2020: Jana Blount, Radical Change in Legal Industry

Legito Legal Disruptors 2020: Jana Blount, Radical Change in Legal Industry

Jana Blount of DLA Piper pushed the virtual envelope of the conference by connecting via mobile phone to discuss change, and how this pandemic is forcing law firms and legal service providers to adapt. Jana explored how changing one’s mindset and building an environment in which thinking about change is second nature will create a company culture that is geared to easily adapt to whatever may come.

Jana leads and drives strategic change at her firm, and the need for such change has never been greater with the pressures being placed upon legal service providers across the globe due to the coronavirus pandemic.

Although pandemics are not new, the coronavirus crisis has brought an unprecedented challenge to how companies are accustomed to doing business, and so an entire shift in mindset is needed. One of these changes, which has been a trend in recent years, is service providers working closer than ever with their customers to provide tailored solutions. In her talk, however, Jana states that shifts of this type are always required for true disruption and innovation, irrespective of current external factors.

Before working with customers, however, it is important to work internally to empower employees. Such empowerment does not mean simply providing the tools to collaborate, it means also creating a supportive framework for design thinking. Employing old methods is not likely to breed fresh results but, simply adapting one’s approach to innovation can result in true change.

Instead of only focusing on the actual challenge at hand, Jana encouraged people to look beyond the question, and consider the motivations, emotions, and other drivers behind the questions. Such deep thinking can bring amazing results. The next step is to take this analytical type of thinking and let it spread throughout an organization.

Jana also speaks to the importance of differentiating between a Pilot and a Prototype. The difference between committing to a concept versus testing a concept, but being open to making necessary adjustments, and to changing original assumptions and premises.

Taking a childlike, almost naïve approach to challenges, and not being afraid to question established norms, builds the foundations for truly divergent thinking and transformative innovation.

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Legito Legal Disruptors 2020: Andrea Daňhelová, Filip Čabart, Jiří Absolon & Eduard Roch (host)

Legito Legal Disruptors 2020: Andrea Daňhelová, Filip Čabart, Jiří Absolon & Eduard Roch (host)

Filip Čabart of Havel & Partners, Andrea Daňhelová of Fincentrum Reality, and Jiří Absolon of Delta Legal sat down with Legito’s Chief Product Officer, Eduard Roch to discuss the ease in which they were able to implement Legito, the kind of success they saw after their respective implementations, and why no time is better than now to take a look at current processes and determine if automation is right for you.

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Legito Legal Disruptors 2020: Ray DeSouza, Successful Employee Onboarding to New Technologies

Legito Legal Disruptors 2020: Ray DeSouza, Successful Employee Onboarding to New Technologies

Ray DeSouza offered some tips on best practices for onboarding employees to using newly implemented technologies, drawing heavily upon his experience, including the development of Legito’s KnowledgeBase and Learning Center.

According to Ray, planning and preparation are two of the most important factors in a successful implementation. The steps for adopting a new tool begin long before purchase; before one even starts looking at different solutions. In his opinion, first, current processes should be reviewed and streamlined. Looking internally in this way helps organizations ask the correct questions in order to select tools that are fit for the purpose.

(Ray speaks more about planning in this interview).

Once a solution is chosen, it is important to equip your end users with the tools they need to succeed:

 A comprehensive repository describing system features:

which may include…

    • A terms glossary,
    • visual recordings with or without narration,
    • and brief articles containing descriptions of how features work and possible use cases.
      (Such as Legito’s KnowledgeBase)

Interactive online tools, or Educational Courses

Such as…

 Structured Training Programs

Taking End Users “Back to School” with rigorous, but fun, product tutorials.

Cheat Sheets, Recorded Demo’; Guidance Docs.

Quick and easy documentation for both internal and external users, such as…

    • Short and sweet “How To” videos
    • 3-5 bullet point “Cheat Sheets”

In short, Ray urges organizations to understand that different people absorb information in different ways and successful onboarding means being prepared. The best way to communicate with your audience is to listen to what your audience needs.

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Legito Legal Disruptors 2020: Luigi Cominelli from UniqLegal & University of Milan, Legito Use Case

Legito Legal Disruptors 2020: Luigi Cominelli from UniqLegal & University of Milan, Legito Use Case

After the first break, guests, both online and in the audience, hurried back to hear Luigi Cominelli of UniQLegal talk about the importance of Knowledge Management, the unique structure of this brand new joint venture, and how its timely creation made it perfectly suited to disrupt among this already disruptive times.

Luigi walks us through his vast experience as an attorney and knowledge management expert, having developed his previous law firm’s (NCTM) knowledge base.  Key features for any successful legal knowledge base are a document repository indexed for easy searching, research support, drafting automation, and project management.  NTCM integrated all of these features in-house with its proprietary project management tool, ELibra.  Early on, it was clear to NCTM the savings in time and money that came with document automation.

When NTCM joined with La Scala and UniCredit to form UniQLegal, a joint venture focused almost exclusively on banking law and related litigations, Elibra was determined no longer fit for purpose. 

Even with the success of Elibra, and other automation solutions, Luigi warns us about the threats to efficiency through document automation, including general IT illiteracy throughout the legal field.  After some searching, however, UniQLegal decided that Legito was best suited for this daring enterprise.  

Legito is proving to be just the right tool for UniqLegal, providing decreased drafting times and the ability to automate portions of banking advice, which is helping UniqLegal set new standards in customer satisfaction.

See the presentation below ↓

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LLD Conference Inspirations by Roman Kaczynski

LLD Conference Inspirations by Roman Kaczynski

LLD Conference Inspirations by Roman Kaczynski

While a many conferences this year have either been postponed, moved to an online version, or even cancelled, Legito Legal Disruptor (“LLD”) persevered, adapting to the new reality.

Thanks to this new edition of Legito Legal Disruptors, we are beginning to witness  Prague becoming one of the centers of legal innovation in the Central and Eastern European area.

I was lucky enough to be invited to speak at this inspirational  event rich in content and fresh perspectives, and I would love to share some of my key takeaways with you.

While a many conferences this year have either been postponed, moved to an online version, or even cancelled, Legito Legal Disruptor (“LLD”) persevered, adapting to the new reality.

Thanks to this new edition of Legito Legal Disruptors, we are beginning to witness  Prague becoming one of the centers of legal innovation in the Central and Eastern European area.

I was lucky enough to be invited to speak at this inspirational  event rich in content and fresh perspectives, and I would love to share some of my key takeaways with you.

Kudos for the organisers!

 
This event was the perfect platform for showcasing a new generation of conferences, powered by outstanding organization and the optimal use of new technology. Defying the odds, the organisers managed to successfully connect people from around the globe in real time, taking the sharing of opinions and experiences to the next level. The success of this conference formula will definitely help with the organisation of an increasing number of global events,  giving experts from across the world the opportunity to connect. This ease in  organising global conferences includes the added benefits of fewer travel related logistical obstacles, such as transportation, accomodation, visas, and country-by-country rules and regulations. The inclusive virtual nature of the conference was not limited to presenters as all of it was available via live feed for those guests unable to be there in person..

Kudos for the organisers!

This event was the perfect platform for showcasing a new generation of conferences, powered by outstanding organization and the optimal use of new technology. Defying the odds, the organisers managed to successfully connect people from around the globe in real time, taking the sharing of opinions and experiences to the next level. The success of this conference formula will definitely help with the organisation of an increasing number of global events,  giving experts from across the world the opportunity to connect. This ease in  organising global conferences includes the added benefits of fewer travel related logistical obstacles, such as transportation, accomodation, visas, and country-by-country rules and regulations. The inclusive virtual nature of the conference was not limited to presenters as all of it was available via live feed for those guests unable to be there in person..

The client (experience) in center focus

The Covid-19 pandemic’s triggering of mass digital transformation has had an additional effect of reminding companies in all industries, especially law, of the importance of providing a comfortable client experience.  If it wasn’t already, this is now quickly becoming the primary  focus of lawyers. In these times, we don’t have the opportunity to meet as often and as easily as we used to. Because of this, the nature of how advice is delivered has changed as well. In this context, lawyers have to find new ways to communicate and connect with clients. Whereas lunches andr a meetings were once seen as crucial to building trust and providing a client with  a feeling of security, we have found new and innovative ways to stay in touch. Let’s hope that these encouraging trends in the dynamics of implementing remote communication and collaboration tools remain in the legal world.

The client (experience) in center focus

The Covid-19 pandemic’s triggering of mass digital transformation has had an additional effect of reminding companies in all industries, especially law, of the importance of providing a comfortable client experience.  If it wasn’t already, this is now quickly becoming the primary  focus of lawyers. In these times, we don’t have the opportunity to meet as often and as easily as we used to. Because of this, the nature of how advice is delivered has changed as well. In this context, lawyers have to find new ways to communicate and connect with clients. Whereas lunches andr a meetings were once seen as crucial to building trust and providing a client with  a feeling of security, we have found new and innovative ways to stay in touch. Let’s hope that these encouraging trends in the dynamics of implementing remote communication and collaboration tools remain in the legal world.

Focus on the outcome

Especially now, in this time of urgency, and the need to be able to react quickly to constant developments, such as the current unprecedented crisis, the accuracy of a promised outcome is crucial for the client. Clients need to have partners that are swift to  adapt and can provide them with quick-win solutions, allowing them to be agile and dynamic. In general, clients need many things, and they want them quickly.

Focus on the outcome

Especially now, in this time of urgency, and the need to be able to react quickly to constant developments, such as the current unprecedented crisis, the accuracy of a promised outcome is crucial for the client. Clients need to have partners that are swift to  adapt and can provide them with quick-win solutions, allowing them to be agile and dynamic. In general, clients need many things, and they want them quickly.

Here comes technology

Technology will definitely be a game changer in order to face the two changes mentioned above. Thanks to new tools, powered by strongel technologies, and a new mindset that will arise from their (sometimes mandated) use, I expect lawyers to open their minds to these opportunities  to provide fast and high /quality advice in increasing volumes. We must tread carefully however! Creating a proprietary legaltech solution can often lead to a dead end for many law firms. I share the opinion of many LDD speakers that the integration of an existing proven solution, constantly updated by a team of specialists, is a much more viable, safe, and reliable (mind the SLA’s!) approach which allows for flexibility as well as cost efficiency. The user interface is crucial if encouraging  your team to use a newly purchased tool! Keep that in mind when comparing your options..

Here comes technology

Technology will definitely be a game changer in order to face the two changes mentioned above. Thanks to new tools, powered by strongel technologies, and a new mindset that will arise from their (sometimes mandated) use, I expect lawyers to open their minds to these opportunities  to provide fast and high /quality advice in increasing volumes. We must tread carefully however! Creating a proprietary legaltech solution can often lead to a dead end for many law firms. I share the opinion of many LDD speakers that the integration of an existing proven solution, constantly updated by a team of specialists, is a much more viable, safe, and reliable (mind the SLA’s!) approach which allows for flexibility as well as cost efficiency. The user interface is crucial if encouraging  your team to use a newly purchased tool! Keep that in mind when comparing your options..

Keep an eye on the long term

Innovation is a long range investment and requires a distant-looking perspective. The changes you start today probably will  not provide immediate impact, with financial outcomes and significant ROI coming within 2 to 5 years. Low hanging fruit exist in legal innovation, but are the exception, are not the rule. Keep in mind that your competitors may have started their journey. If you don’t move forward, somebody else will.

Finally – in summary l, as Mark A. Cohen, co-Founder and Executive Chairman of The Digital Legal Exchange  said during his intervention regarding the impact of COVID on the legal industry: It is all about finding the opportunity in every challenge!

Keep an eye on the long term

Innovation is a long range investment and requires a distant-looking perspective. The changes you start today probably will  not provide immediate impact, with financial outcomes and significant ROI coming within 2 to 5 years. Low hanging fruit exist in legal innovation, but are the exception, are not the rule. Keep in mind that your competitors may have started their journey. If you don’t move forward, somebody else will.

Finally – in summary l, as Mark A. Cohen, co-Founder and Executive Chairman of The Digital Legal Exchange  said during his intervention regarding the impact of COVID on the legal industry: It is all about finding the opportunity in every challenge!

 

Author:

   Roman Kaczynski, Legal engineer at Legito, contact: roman.kaczynski@legito.com 


Editor:

    Ray DeSouza, Director of Communications & Content at Legito, contact: ray@legito.com

 

Author:

   Roman Kaczynski, Legal engineer at Legito, contact: roman.kaczynski@legito.com 


Editor:

    Ray DeSouza, Director of Communications & Content at Legito, contact: ray@legito.com

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